Shipping policy

Shipping Policy

We strive to provide clear and accurate delivery estimates for every product at checkout. Depending on whether an item is in stock or a pre-order, shipping times may vary, and we tailor delivery estimates to each product for precision.

In-stock items

In-stock items will include an estimated shipping date at checkout.

Pre-order items

Pre-order items will include an estimated shipping date at checkout. Please note that pre-order dates may be subject to change due to manufacturing or supply chain delays.

Once your order is confirmed, you will receive an email with your order details, including an estimated delivery date. When your item ships, we'll send a shipping notification with tracking information so you can monitor its progress.

Shipping Destinations & Delivery Times

We ship to most major countries worldwide. Shipping times typically range from 4–30 business days, depending on your location and local customs.

Exact delivery estimates by country will be shown at checkout.

Global Spool Table shipping Timeframes

The GlobalSpool Table ships directly from Shenzhen, China via sea freight. Orders are dispatched within 2-3 weeks of confirmation, and delivery typically takes 45-60 days from the dispatch date. Shipping by sea lets us keep costs reasonable while transporting the product safely.

Once your order ships, you’ll get a confirmation email with tracking info. Most orders arrive within about 40 days, though delivery times can vary due to customs processing, local carrier delays, weather, or peak shipping periods.

Shipping Fees

Shipping costs are calculated at checkout based on your location and the shipping method selected.

International Shipping & Customs

We offer international shipping to select countries. Depending on your destination country, shipments may be sent either:

  • DDP (Delivered Duties Paid): duties and taxes are prepaid at checkout and no additional import charges should be due upon delivery.
  • DDU/DAP (Delivered Duties Unpaid): duties, VAT, import taxes, brokerage fees, or customs charges are not included in your order total and may be collected separately by your local customs authority or courier before delivery.

Where applicable, checkout messaging will indicate whether duties are included for your destination.

Spool Table ships DDP to:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam

Laundry Chair ships DDP to:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom, United States, Vietnam

Large Coat Hanger Bracket and Shelf Kits ship DDP to:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States

All other products ship DDP to:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Thailand, United Arab Emirates, United Kingdom, United States

All other countries and destinations not listed above ship DDU/DAP. Customs duties, taxes, VAT, brokerage fees and import charges are not included in your order price and may be charged by your local customs authority or courier before delivery.

If you're unsure whether your order is affected, please reach out to support before purchasing.

Customers are responsible for any unpaid customs fees, taxes, storage charges, or brokerage fees associated with DDU/DAP shipments.

If customs charges are refused and the package is returned, abandoned, or destroyed, the order may not be eligible for refund or replacement.

Fulfilment & Handling Times

  • Ships from: California, USA or Guangdong, China.

  • Fulfilment days: Monday to Friday (excluding public holidays)

  • Order cutoff time: 5:00 PM PT (local time)

  • Maximum handling time: 3 business days

Orders placed after the cutoff time will be processed the following business day.

New tariffs and courier rules may delay some international orders delivering to the US.

How to Track Your Order

Once your order has been shipped, you’ll receive an email with your tracking number and a link to track the shipment. You can also track your order at any time by:

  • Logging into your account (if you created one during checkout)

  • Searching for the email titled “Your Order Has Shipped”

Tracking updates may take 24–48 hours to appear after your item has shipped.

Delivery Issues & Uncollected Packages

Once your order has shipped, delivery responsibility shifts to the carrier and customer. We’ll notify you if the carrier reports a problem, but many local carriers require customer action within a specific timeframe — like collecting a parcel from a pickup point or updating delivery info.

If no action is taken, your package may be returned to us (often at a cost) or destroyed by the carrier, depending on their policy. Unfortunately, we cannot override these outcomes.

If the parcel is returned to us, we can arrange re-delivery at your expense — including any return shipping and reshipment fees. If it’s destroyed by the carrier, the order is considered forfeited and is not eligible for a refund or replacement.

To avoid issues, please double-check your shipping address at checkout, and keep an eye on tracking updates to ensure timely delivery or pickup.

Lost, Missing, or Stolen Shipments

Once an order has been handed over to the shipping carrier, delivery issues such as delays, loss, theft, or damage are generally outside of Yetch’s direct control.

For added protection, customers may choose to purchase shipping protection at checkout where available. If shipping protection has been purchased, claims for lost, stolen, or damaged packages may be submitted directly through the protection provider according to their policy terms.

If you experience a delivery issue, please contact us as soon as possible with your order details. While we cannot guarantee refunds or replacements for packages marked as delivered by the carrier, we will do our best to assist in opening investigations or guiding you through the claims process.

Customers are responsible for:

  • providing an accurate shipping address
  • monitoring tracking updates
  • coordinating with local carriers or pickup locations when required

Packages that are refused, abandoned, unclaimed, or destroyed by the carrier due to customer inaction may not be eligible for refund or replacement.

Incorrect Delivery Address

Please double-check your shipping address before placing your order.

If an incorrect address is provided and the parcel has already shipped, there's only a slim chance we can intercept or reroute it. We cannot offer refunds or reshipments simply because the item couldn’t be received at the original address.

If a change is possible and the carrier charges a reroute fee, that cost will be the customer's responsibility. We'll inform you of the fee and payment method if you choose to proceed.

Questions?

If you have any questions or concerns about your shipment, feel free to contact us here and our team will be happy to help.