SEND YOUR ORDER AS A GIFT
Gifting has never been easier. Simply enter your message and select when to send it. Then just save your message and checkout as usual, and your recipient will receive their custom gift message.
CONTACT US
Our friendly team would love to hear from you.
Please Note
This form is for all Yetch related general enquiries. For all order/product/delivery enquires, please visit the Help Center.
You can also email us at support@yetch.studio
FREQUENTLY ASKED QUESTIONS
You've got some questions? Well we've got some answers!
ORDER
DO ANY OF YOUR PRODUCTS HAVE WARRANTY?
DO ANY OF YOUR PRODUCTS HAVE WARRANTY?
The Every Day Goal Calendar has a 2 year warranty for any technical issues that may arise. Proof of purchase is required.
MY ORDER HASN'T ARRIVED
MY ORDER HASN'T ARRIVED
If your order hasn't arrived, please feel free to contact us here.
WHAT TO DO IF MY PRODUCT IS DAMAGED?
WHAT TO DO IF MY PRODUCT IS DAMAGED?
For the fastest resolution, please include a photograph demonstrating the quality issue or the damaged area of the item. The most optimal pictures are on a flat surface, with the error clearly displayed.
POLICY
WHAT IS YOUR CANCELLATION POLICY?
WHAT IS YOUR CANCELLATION POLICY?
If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it ships out. After you’ve received your order, you have 30 days to address any quality issues.
WHAT IS YOUR REFUNDS POLICY
WHAT IS YOUR REFUNDS POLICY
PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours. Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.
You can read our full policy here.
WHAT IS YOUR RETURNS POLICY?
WHAT IS YOUR RETURNS POLICY?
We’d be happy to refund your order, as long as it’s returned within 14 days of receiving it. The item has to be in original condition with its original packaging intact. We will process your refund once the items arrive at our warehouse. Complementary return shipping is offered to online orders shipped in the US only.
For all international orders, return shipping is the responsibility of the customer unless the product is deemed faulty. It is your responsibility to ensure the goods reach our warehouse as we cannot be responsible until they are received. We recommend using a tracked method of postage to ensure your return arrives to us safely.
Please note that shipping costs are not refundable.
You can read our full policy here.
PAYMENT
WILL I HAVE TO PAY ADDITIONAL TAXES IF I'M OUTSIDE OF THE US?
WILL I HAVE TO PAY ADDITIONAL TAXES IF I'M OUTSIDE OF THE US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.