Refund policy

Returns Policy

We want to make sure you love our products and quality is guaranteed. If there is a visible quality issue, we'll replace, refund or give you a store credit. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Cancellations

If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it ships out (normally within 3business days). After you’ve received your order, you have 30 days to address any quality issues.

Damaged / Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue or the damaged area of the item. The most optimal pictures are on a flat surface, with the error clearly displayed.

Refunds Policy

  • PayPal: Refunds will appear in your PayPal account within 24 business hours.

  • Credit/Debit Card: Refunds will be returned to your bank account within 7–10 business days, depending on your bank.

Returns Policy

We’d be happy to refund your order, as long as it’s returned within 14 days of receiving it. The item must be in original condition with its original packaging intact. We will process your refund once the items arrive at our warehouse.

  • We do not charge a restocking fee.
  • Return shipping is the responsibility of the customer unless the product is deemed faulty.

It is your responsibility to ensure the goods reach our warehouse; we recommend using a tracked shipping method. We cannot be held responsible for returns lost in transit.

Please note that original shipping costs are non-refundable.

Warranty Policy

The Every Day Goal Calendar:
The Every Day Calendar comes with a 2-year warranty for any technical issues that may arise. Proof of purchase is required.

The Rear PCB comes with a 12-month warranty for any technical issues that may arise. Proof of purchase is required.

Note: Refurbished and cosmetically damaged sale products are not covered by this return policy. All sale items are final and sold as-is, with no refunds or exchanges.

Spool Table
YETCH Studio (“we,” “our,” or “us”) warrants to the original purchaser that the side table with integrated lamp (the “Product”) will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery, under normal residential use and conditions.

Coverage
  • Furniture Structure & Finish: Covers defects in frame construction , and finish.
  • Electrical Components: Covers defects in wiring, switch, bulb holder, and integrated components.
Remedies
If a defect arises and a valid claim is received within the warranty period, we will, at our sole discretion:
  • Repair the defective part at no charge;
  • Replace the defective part; or
  • Replace the entire Product with a comparable model.
We may request photos or videos of the defect and proof of purchase before processing a claim. In most cases, we will ship replacement parts rather than requiring return of the full Product.

Exclusions
This warranty does not cover:
  • Normal wear and tear (e.g., scratches, dents, fading)
  • Damage caused by misuse, abuse, negligence, accidents, spills, improper assembly, or modifications
  • Damage from commercial or outdoor use
  • Damage caused by use of incorrect light bulbs or incompatible electrical accessories
  • Natural variations in wood grain, color, or texture
How to Make a Claim

Please contact Customer Service with:

  • Your order number
  • A description of the issue
  • Photos or videos of the defect

If a return of the Product is required, the customer is responsible for the cost of shipping the item back to YETCH Studio. We recommend using a trackable shipping method and retaining proof of shipment.

Limitation of Liability
To the extent permitted by law, our liability under this warranty is limited to the purchase price of the Product. This warranty gives you specific legal rights, and you may also have other rights which vary by state.

Governing Law
This warranty is governed by the laws of the State of California, without regard to conflict of laws principles.

Packaging Damage

We totally get it—unboxing is part of the experience. But the outer packaging’s main job is to protect what’s inside. If your box arrives a little scuffed, dented, or battle-worn but the product itself is perfectly fine, we don’t offer refunds or exchanges for packaging damage alone.

Think of the box like a bodyguard: it might take a few hits so your item doesn’t have to.

If your actual product is damaged, though, that’s a different story—head to the Damaged / Quality Issues section above and we’ll get it sorted fast.